[HN] RECRUITMENT FOR CUSTOMER SERVICE REPRESENTATIVE

1. JOB DESCRIPTION

• Receive customer information through the company’s communication channels and forward it to the relevant departments according to the workflow process.

• Handle customer complaints through various communication channels, provide suitable solutions and alternatives within deadlines, and follow up to ensure resolution.

• Adhere to procedures, guidelines, and communication policies.

• Propose the development of workflow between sales, marketing, and technical teams.

• Perform other tasks as required by direct supervisors.

2. JOB REQUIREMENTS

• Communication skills, ability to prioritize tasks, and effective time management.

• Proactive in work.

• No prior experience required; training will be provided.

3. BENEFITS 3.1 Work Environment:

• Flexible working hours (Monday to Friday only), with a “Happy Day” on the first Saturday of each month for social activities and enjoyment.

• Dynamic startup tech environment with colleagues from the '90s generation.

3.2 Welfare Benefits:

• Salary range: 6-12 million VND.

• Social insurance, parking, travel, 13th-month salary, and performance-based bonuses.

• Company gifts for birthdays, weddings, Children’s Day, Women’s Day, Independence Day, company anniversaries, and other special occasions.

• Various company events including sports competitions, monthly birthday parties, team-building activities, and end-of-year parties.

4. CONTACT INFORMATION

- Workplace: 16th Floor, Tower A, Song Da Building, Pham Hung, Nam Tu Liem District, Hanoi.

- Contact Information:

• Phone: 0969.939.601
• Email for CV submission: vanmtt@huongvietgroup.com

We look forward to becoming your teammate soon!